Warranty Service on Espresso Machines from Hamilton Beach
I purchased an espresso machine from a local Wal-Mart in February of this year (2010). This was the third one I had bought during the last six months. I had exchanged a couple of the previous units when the pump went out on them at the store I had purchased them from. Wal-Mart has an excellent return policy on items for the first 90 days - I really think they are awesome for this!
Click Here to Buy Hamilton Beach 2-c. Cappuccino Plus Espresso Machine, Black
Anyway, about six months out on the latest machine, the pump died on it. I guess I am terribly hard on espresso machines built for home use - I make up to 4 or 5 Americanos a day and sometimes an occasional cappuccino. When I had purchased the machine I had registered it on Hamilton Beach's site - this ended up being very much in my favor.
I called HB's customer service and after a few minutes they had checked to see if my machine had a recall or any known problems - there were none. Despite the fact that I had lost my receipt (which I later found), they agreed to replace the machine. All I had to do was to pay them $12 for the shipping of the new machine and send back a specific part of my non-working machine.
In a couple of weeks I had my new machine producing the same great dark roast coffee that the old one did. Thank you, Hamilton Beach for being true to your warranty agreement!
This goes to show that there are still companies out there that are good and fair to the customer. Always choose reputable companies to buy from and buy equipment made by companies that have a good customer service reputation - and make sure you register your products just in case you lose your receipt!
As always, may your next cup be your best!
Looks like this is a good machine for my coffee service business. I'm going to purchase some of these.
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